Reference

How bk877 Handles Your Personal Data

When you open an account on bk877, we collect only what we need to run your wallet, process payments through bKash, Nagad, or Rocket, and keep your account secure.

Account data kept securebKash, Nagad, Rocket payment details protectedYour rights explained clearlyAccess subject to local law and eligible regions
bk877 How bk877 Handles Your Personal Data
HOW WE PROTECT YOUR ACCOUNT

Data Handling You Can Check and Challenge

We apply encryption to data in transit and at rest. Your account login is protected by OTP verification sent to your registered mobile number, which means a login attempt from an unrecognised device triggers a challenge before access is granted. Here is what we do across four core areas — and what you can ask us to do on your behalf.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand page load performance. You can manage cookie preferences through your browser settings at any time.

Data Retention

Active account data is held while your account remains open. Closed accounts have transaction records retained only as long as legally or operationally required, then removed.

Account Security

OTP verification on every new device login, plus automatic session timeout on inactivity, reduces the risk of unauthorised access to your wallet and payment history.

Your Right to Correct or Delete

You can request a correction to stored personal details or ask for your account data to be deleted. Submit the request via live chat or email and we will act within a stated timeframe.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to request a copy of your data, ask us to delete an account, or question how a specific bKash or Nagad transaction record is stored, our support team handles privacy requests directly. Raise your concern through any of the channels below and we will confirm receipt and respond within a reasonable period.

Team online

Live Chat

Open the chat widget inside your account dashboard. Describe your privacy request — our team will log it and follow up with a written response.

Email Support

Send your data request or privacy concern to our support address listed in your account settings. Include your registered mobile number for faster matching.

Account Help Centre

The Help Centre in your account menu covers data access requests, wallet-linked data queries, and steps to update or remove stored payment references.

Common Questions About Your Data on bk877

These are the questions we hear most often about how your personal and payment data is handled. If your question is not covered here, reach out through the live chat in your account.

We collect your name, registered mobile number, and the payment method you link — such as bKash, Nagad, or Rocket. Device and session data is also logged for security purposes.

Only the transaction reference and amount are shared with the payment processor to complete your transfer. Your wallet credentials and PIN are never stored or forwarded by us.

Contact us via live chat or the email address in your account settings. Include your registered mobile number so we can match your request to the correct account record.

Yes. Submit a deletion request through live chat or email. We will retain transaction records only for the minimum period required, then remove your personal data from active systems.

We use session cookies for login continuity and performance analytics. You can adjust or block cookies in your browser settings; some account features may not function without session cookies enabled.

This policy covers all account holders on bk877. However, your ability to access the platform and the data practices attached to your account depend on local law and eligible regions in your jurisdiction.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.